HELP & SUPPORT
Keep your packing desk moving.
Find activation and printing guidance, or contact our team for help.
Activation help
- Open the latest app and enter your company, email and phone on the computer that will operate the software.
- Click Activate for your first eligible 7-day demo or to resume approval. Use Pay online / renew or Request cash approval for a paid subscription.
- Keep the activation window open. It receives your licence automatically after approval.
- Choose Activate to collect approval immediately. Existing licences and optional manual import are still supported.
Track / download licence ↗Printing help
- Install the Windows printer driver and select the printer in Settings.
- Set the correct label paper size in the printer preferences.
- Use Review / retry for an uncertain job only after checking the physical output.
- For damaged output, select the original order and confirm Reprint.
Contact support ↗Common questions
Internet is unavailable. Will packing stop?
No, if your saved subscription is still valid and no signed rejection has been recorded. There are no scheduled weekly licence checks. Your saved expiry still applies.
The administrator suspended access while my computer was offline. What happens?
An offline computer cannot learn about the suspension immediately. It stops when a later online check returns a signed rejection, or when the saved subscription expires.
I changed my computer or Windows account.
Register from the new app. Ask the administrator to revoke the old registration and approve the replacement. Do not copy activation files between Windows accounts.
My device clock is incorrect.
Correct Windows date, time and timezone, then choose Verify saved licence. Moving the clock backwards can trigger an activation check.
